Change Management and Your Point of Sale

Changes: Turn and Face the Strange

To borrow from David Bowie's iconic tune, Changes, times of transition can feel uncomfortable and strange. Change can even be downright frightening, especially when it comes to your point of sale (POS). But if you would like to keep on top of business trends -- ghost kitchens, anybody? -- provide the best customer experience, and make sure that your POS is as cost and resource-effective as possible, it might be time to adopt some change.


I sat down with Antonia Guerrero, one of Revel's experienced venture project managers, to learn why so many companies are making the switch from legacy systems to cloud-based ones, and how they could do so successfully.

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Here's a look at our Entire conversation on best practices for change management and your POS:

Q&A with Antonia

Q: There appears to be an upward trend of large, multi-site enterprise businesses moving from legacy to cloud-based POS systems. Why do you think this is?

A: Legacy systems have built-in structures which don't allow for much flexibility when business targets and processes will need to be altered or redirected. Cloud-based systems, on the other hand, allow companies to shift and grow readily -- in any way -- thanks to their mobile structure (which allows for remote software updates), and application programming interface (API), which supports innovation and new performance.

By way of instance, if you realize online ordering is a powerful driver of revenue for your small business, a cloud-based system will make it possible for you to integrate with a third party online ordering system that fits your needs perfectly. In the modern customer-focused business, a large part of finding the ideal POS is all about finding the ideal partners.

It's crucial for retailers and restaurants to be ready for the ever-changing customer experience. A massive part of a fantastic customer experience is supplying them what they need, when they need it. Revel Integrated -- Revel's program for POS integration partners -- allows this to happen.

Additionally, cloud-based systems are a lot more cost and resource-effective than legacy systems. The quantity of hours and money necessary to sustain a legacy POS can be detrimental to a firm's bottom line. Cloud-based systems provide free version upgrades that happen automatically and do not require costly, onsite implementations.

Q: What's your main piece of advice for companies making a POS switch?

A: Think about a POS change as a people project as opposed to a technology project. The biggest success factor when switching platforms is the way your company is -- or is not -- ready for the shift. In addition to coaching your frontline employees, you also need to take into account the rest of your organization, like people who manage accounting, reporting, inventory, and training materials.

It is important to make certain every team member understands and knows why the business is making the change, who is likely to be affected, how they'll be involved, and what the firm will look like when the shift is complete.

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Q: What are some common challenges individuals experience when going through a POS change, and what are some ways those hurdles could be prevented?

A: The biggest mistake people make when changing isn't planning for the learning curve, particularly when multiple people and departments are involved.

If companies underestimate the amount of time and effort it takes to actually execute a successful transformation, this may result in a slew of problems. One of the main things to consider when adding new applications or a new integration would be to realize it'll be happening on top of everyday job duties. To lessen the burden, be certain you plan for the period of time, attention, and resources the change will need.

The best way to avoid this barrier is to utilize all the tools that the new system provides. As an example, service sites, in-app guides, and if available, services can help alleviate the challenges of shifting systems.

Q: What are the biggest benefits of switching from a legacy to a cloud-based POS system?

A: the largest benefit of a cloud-based system is its ability to grow with your organization. Cloud solutions with an open API part permit you to prepare for the future of your organization by ensuring you can provide an evolving customer experience.

By design, cloud-based systems are more compact and easier to use than their legacy counterparts. They also offer you the choice to add new channels to your system at any time.

By way of instance, voice ordering, drone ordering, and ghost kitchens are recent trends that have arisen in the area of customer ordering. It is almost impossible to predict what the next craze will be, but you can equip yourself with a system that could efficiently integrate with the latest solutions available in the industry.

See also:

https://www.connectpos.com/best-free-woocommerce-pos-plugins-for-businesses/

https://www.connectpos.com/best-retail-distribution-strategies/

https://www.connectpos.com/top-5-mobile-card-readers-for-retail-business/

https://www.connectpos.com/omnichannel-integrations-needed-for-your-business/

https://www.connectpos.com/marketing-tools-within-four-ecommerce-platforms/

Comments

  1. Mobile App Development CompanyApril 14, 2021 at 2:49 AM

    Great way of writing benefits of POS system.

    Our Restaurant POS Software is a system that processes the transactions that happen at restaurants.Restaurant pos software basically a point of sale system that functions daily task of a restaurant and initially in traditional pos, it was only a restaurant billing software that used only for accepting orders and generating a receipt.

    ReplyDelete

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