Property Management & Hotel ePOS Systems: A Hotelier's Perfect Pair

The hotel management company is undergoing something of a revolution. One is the coming of short let sites like AirBnB. There's one particular area where this model won't ever compete with traditional resorts -- customer experience. The desire to present a much better experience whilst simultaneously improving the workflow of the resort, is driving another revolution. They're resort ePOS and hotel restaurant management land management systems.


Sources:

/shopify-pos/

/woocommerce-pos/

/magento-pos/

/bigcommerce-pos/

What are Hotel ePOS and PMS Systems?

A resort PMS (or to give it the complete name digital property management system) is a system which hoteliers use to handle bookings. This includes not only your room bookings, but facilities and function rooms, and hotel restaurant management, both the check in and check out process, invoicing and payments. It's also helpful for building a client profile for repeat clients, noting their tastes.

A resort ePOS (or to give it the complete name electronic point of sale) is the system used to process transactions. This means any account fees at the end of the stay, food and beverage, and service fees such as room service, gift shop and spa for those who have one, and whatever else they might spend money on during a stay. They are also able to generate data for your main revenue generating facilities like hotel restaurant management.

The Advantages of Hotel ePOS and PMS For Your Organization

EPOS and PMS hotel restaurant management systems, when fully integrated, have multiple advantages to both the resort and to the workers working with clients daily.

  • Streamlining speed management for specific offer days, low and high season variants, and disregarding systems for brokers. They can also automatically change rates when occupancy reaches a particular level
  • What's more efficient -- by the online booking to check in, to charging for meals and drinks, to reserving facilities as well as the check-out process
  • Employees are happier when those systems are automated or streamlined and incorporated, freeing them up to pay more attention to client needs
  • Freeing your workers to pay more attention to client needs means a better bottom line -- cost savings and increased revenue generation

The Advantages of Hotel ePOS and PMS For Your Clients

Your clients want as easy a procedure as possible during their stay. They won't care about seamless integration and cloud connectivity, but they will notice when the process from booking to check-out is seamless. They notice when:

  • Account questions are resolved quickly and with minimal hassle
  • Employees pay more attention to guest needs and do not seem constantly on-the-go
  • A simplified integrated system of charging, like adding a bar tab and restaurant invoice to their client account

After the resort ePOS and hotel restaurant management system is incorporated, fast and fluid, the customer is happier. Research indicates they are likely to invest more money in the hotel restaurant and bar during their stay.

The customer's experience begins way before their birth. It's crucial that these systems are utilized by and integrated with the booking system for a seamless experience also.

Related posts:

https://www.connectpos.com/5-sales-channels-of-an-omnichannel-business/

https://www.connectpos.com/6-biggest-business-trends/

https://www.connectpos.com/magento-vs-woocommerce-the-platforms-review/

https://www.connectpos.com/pos-review-connectpos-vs-foosales/

https://www.connectpos.com/retail-statistics-covid-19/

https://www.connectpos.com/6-best-woocommerce-pos-integrations/

https://www.connectpos.com/boost-sales-for-furniture-homeware-retail/

https://www.connectpos.com/top-5-pos-systems-for-furniture-homeware/

https://www.connectpos.com/best-pos-systems-for-sports-outdoor/

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