How to Increase Sales with Contactless Solutions in Retail Business

As the country starts to lift social distancing orders and retailers start to reopen their doors, it is important to bear in mind that clients, while itching to get out, are still very careful to do so. They'll make security a priority and choose companies that do the same.

To be able to encourage customers to come back to in-store shopping in your place, it will become necessary to employ contactless solutions. These decrease human-to-human contact and decrease the chance of moving harmful pathogens, helping to thwart the spread of coronavirus and enhancing customer security.


Sources:

https://www.connectpos.com/shopify-pos/

https://www.connectpos.com/woocommerce-pos/

https://www.connectpos.com/magento-pos/

https://www.connectpos.com/bigcommerce-pos/

Kiosks and adjusted tablets meet this requirement, particularly when there are regular sanitization efforts in place. Beyond improving security, these contactless solutions can even increase sales. Here's how:

Provide endless aisle abilities in-store

Now that everybody has been cooped up in their houses for months, they've gotten very used to buying items online. They are knowledgeable about endless aisles, which is a customer experience that's been hard to replicate in-store until kiosks and mended tablets emerged.

By placing kiosk and tablet technology throughout your shop in strategic locations, it is possible to efficiently provide customers with the identical endless aisle capabilities they have grown accustomed to. They will have the ability to search your inventory easily and place orders for curbside pickup or delivery by themselves, right in your shop if you don't have the sought-after item in stock. You could also use this technology to upsell and cross-sell with automatic prompts, further boosting earnings.

Elicit customer feedback

With so many brands fighting to win back business, customer satisfaction is more critical now than ever. The best way to make certain that clients are satisfied is by communicating with them and asking them for their insight on ways to better serve them.

Kiosks offer an easy, comfortable way for clients to share their opinions with you. They can function as a registry that may ask survey questions. Surveys can be contained at the conclusion of transactions at the shop, as opposed to asking customers to go home and complete a questionnaire online long after their expertise has ended.

You can then harness this information and analyze it to help you improve your customer service, and create more effective promotions that increase sales, foster loyalty, and keep clients coming back for more.

See also:

https://www.connectpos.com/pos-features-to-ensure-staff-management/

https://www.connectpos.com/holiday-commerce-win-physical-stores/

https://www.connectpos.com/tips-prevent-sales-loss-checkout/

https://www.connectpos.com/magento-migration-upgrading-magento-2/

https://www.connectpos.com/pos-system-for-omnichannel-experience/

https://www.connectpos.com/seamless-gift-card-experience-magento/

https://www.connectpos.com/increase-customer-loyalty-ecommerce/

Help clients find their way

Before the lockdown, customers wanted simple, quick transactions. They don't need to spend a lifetime searching for a small number of items they require. Post-lockdown, clients will be even less inclined to browse. They will want to decrease the chance of contracting the virus, so they'll be more inclined to get in and get out as soon as possible in regards to visiting retailers.

By strategically placing kiosks through your shop, you can guarantee that clients have a way to quickly look up the location of the things they're looking for, without needing to locate an employee and risk more face-to-face interactions than necessary. Instead, they could use a kiosk to answer their questions, which gives them more control over their experience and contributes to greater customer satisfaction.

Reduce overhead

You may naturally boost your profits when you reduce your costs. It is one of the first lessons you learn in retail management. As one of your main expenses aside from stock, it can be easy for your labour costs to get in the way of company development.

When employees can not work because of sickness, injury, vacation, or other motives, kiosks can. Kiosks never get sick, never require a holiday, and can work consecutive shifts without needing a break. While it's important to maintain your shop well-staffed, kiosks can handle many of the responsibilities that workers manage, such as:

  • Answering basic customer service questions
  • Assessing the price on items
  • Offering sales and promos
  • Helping clients find products
  • Encouraging customers to apply for a credit or loyalty card
  • Allowing clients to self-checkout

Your employees continue to be vital. Kiosks can't completely replace actual, personal human interactions and the value they hold. But, kiosks and other contactless solutions can take over many little day-to-day tasks that take time away from more important responsibilities your employees could be tending to. By implementing kiosks solutions in your shop, you can reallocate your labour to more lucrative locations and make sure each client still receives a positive, and more importantly, a secure experience.

More info:

https://www.connectpos.com/best-magento-pos-system-2020/

https://www.connectpos.com/7-factors-third-party-logistics-provider-3pl/

https://www.connectpos.com/top-10-brands-that-are-leading-the-trend-using-omnichannel/

https://www.connectpos.com/consumer-behaviour-changes-after-covid-19/

https://www.connectpos.com/connectpos-support-retailers-amid-covid-19-pandemic/

Make clients feel more comfortable in-store

With good sanitization methods set up, contactless solutions reduce human-to-human contact, thereby reducing the spread of viruses. This is not only important in a pandemic. It will remain crucial long after. The people as a whole is more focused on hygiene and health, and will be on the watch for safer alternatives. Clients, originally, will feel more comfortable interacting with contactless kiosk technology than they will with a team member.

By ensuring that you have kiosks set up for jobs such as checkout, inventory lookup, placing orders, etc., you can enhance the customer experience and increase sales in your retail business. Clients are already comfortable using kiosk technologies and conducting business transactions online. Make them feel more comfortable and secure by implementing contactless solutions in your shops.

https://www.connectpos.com/best-shopify-pos-apps-for-retail/

https://www.connectpos.com/top-payment-gateways-for-pos/

https://www.connectpos.com/must-have-pos-features-for-your-check-out/

https://www.connectpos.com/9-retail-business-ideas-growing-store/

https://www.connectpos.com/how-to-use-magento-pos-omnichannel-retail/

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