10 Tips to Keep Your Employees Happy
Retail shop owners often find it hard to maintain a stable, productive workforce. Who does not want their employees to be happy and pleased with their jobs? After all, it is an established fact that happy employees create happy customers! Here are 10 tips that you can start using now to keep your workers happy:
1. Link pay with performance
If you are not doing this already, link your worker's pay to their job performance- particularly for your sales staff and other customer-facing roles. A commission-based settlement arrangement can truly inspire your top performers. If your workers are feeling like they're not growing with the shop, it may be because they're failing to find the connection between how they market and what the client experiences. It's important to clearly communicate what is expected of them and what they can do to become a top performer.
Sources:
https://www.connectpos.com/shopify-pos
https://www.connectpos.com/woocommerce-pos
https://www.connectpos.com/commercetools-pos/
https://www.connectpos.com/magento-pos
https://www.connectpos.com/bigcommerce-pos
Also, make sure to set S.M.A.R.T. goals to your employees:
- Specific -- Produce clearly defined goals by answering the 5 W's -- Who, What, When, Where, & Why.
- Measurable -- While setting goals, ensure that you address how you can really tell whether the goal was achieved.
- Achievable -- The goals you set for your employees should be attainable and should not feel unrealistic. Begin by placing yourself in your employees' shoes and asking,"how do I accomplish this goal?" "Is this possibly to attain?"
- Relevant -- Your employees need to have the ability to differentiate themselves with their targets and see the significance in achieving it. To put it differently, they ought to need to reach it. This will inspire them more to work towards that specific aim.
- Time-bound -- A target bound by a deadline functions best: Throw in a sense of urgency and realize the employee performance increase.
2. Train them well
In a world facing high attrition levels; hiring, onboarding and training workers is as crucial as ensuring outstanding customer service. Training them on essential skills not only ensures quality service on your shop, but also makes workers more confident in their everyday operations. Taking employee onboarding training seriously is the first step on your retention plan, says Axonify, a firm devoted to corporate education.
3. Give them incentives
Aside from a competitive salary, think about throwing in incentives such as flexible work hours, annual paid leaves, free lunch, gym membership, business parties and so forth.
4. Work-life balance
Understand that your staff also have lives outside of the jobs. Having flexible policies such as a liberal leave policy, annual vacations, and paid leaves for medical issues are some simple ways for ensuring high levels of motivation among your employees.
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5. Have an employee handbook
Produce a document that answers the majority of the common questions regarding the role and the firm. Give this to new hires in their first day so that they feel comfortable and no out of place when working. This firm"handbook" should reflect the culture of your company and should ideally incorporate the vision, mission and history of your company together with a code of behavior, FAQs, and details on bonuses or any other remuneration plans.
6. Establish expectations while filling vacant jobs
Use job descriptions to clear expectations for both the employer and the worker. This is a excellent way for laying everything down on the table. A clearly defined job description allows prospective employees know what they're getting themselves into, minimizing the possibility of any arguments in the future.
7. Give liberal worker discounts
Give a predetermined quota of cents-off deals to your employees every month to keep them inspired. Give them enough space for discounts so they can also store cheaply to their friends and loved ones. This will be a wonderful psychological boost as they'll find a feeling of pride in working in your shop.
8. Put a Appropriate dress code in place
Based on the type of industry you're in and your shop setting, your dress code may vary from designer suiting to street clothing. It's better to choose a dress code depending on the nature of your company, your brand's general positioning, and the sort of movements your staff should make when on the job.
9. Keep cool job titles
Although names won't matter much if you don't supplement them with an equal quantity of recognition in the form of greater responsibility and remuneration; they could contribute a good deal in shaping the culture in your shop, by resonating closely with the work description. Relevant job titles also invoke a feeling of confidence in the ability of the individual doing the job.
10. Use retail games: wherever your workers play and you win!
See also:
best-payment-methods-for-ecommerce-by-connectpos/
/top-4-social-media-for-selling-online/
top-4-technologies-to-increase-customer-engagement-in-2021/
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