Implementing a New POS System: What Do You Expect?
According to the National Restaurant Association (NRA), more than 80 percent of restaurants utilize a digital POS or register system, however only 12 percent of restaurant operators think they're on the leading edge technologically. This disconnect is intriguing, considering an increasing number of clients are expecting technologies to be a part of the restaurant experience in 1 way or another.
If you are in the market for a restaurant POS solution, there are a bevy of choices available to you. You can decide on the"one-stop store" approach, which puts the hardware, software and support at the hands of one vendor, or you can mix and match to construct a solution that works for the situation you are in right now. Irrespective of how you go about establishing your POS, the onboarding and installation process will probably involve several important actions to make your life a bit easier.
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What to Expect
Every product implementation process begins with a discovery and overall onboarding period. During these phases you will need to identify what you want your POS to do, find out where you want your terminals to proceed, construct out menus and find out how to use the program. It is during discovery and onboarding which you will also have to determine what choices are most important for you and what changes might have to be incorporated into your POS system with time. If you want to start an online ordering system or develop a loyalty program, this is the best time to safeguard your POS can fully incorporate and support these attributes.
It's important to bear in mind that no matter how big or small your company is, your services must always be tailored to what you need, both from a hardware and software perspective. It may be cheaper to go for a bare-bones POS system which includes parts and pieces from a small number of vendors, but will this choice haunt you down the road if you need to add new parts? If you choose to work with a single vendor, this eliminates a number of the problems related to getting numerous businesses on the line when problems do come up.
The next step in the process is doing a pilot test by installing the system into one or more shops, based on the client's size. While it's great to see the way the POS functions in the confines of a controlled environment, the real test comes in putting it to work in a shop where people will be constantly interacting with the gear. This helps iron out any problems which may pop up while workers are using the software and enables operators and managers to ascertain if anything else has to be added to the system.
If the pilot test is successful, then the POS gets rolled out to other shops. Employees at every location will be taught how to operate the new hardware and software and final adjustments are made. Lastly, based on which vendors are brought in to carry out the work, clients will get ongoing assistance, including technical assistance, onsite or mail-in repair services and other troubleshooting.
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Installation, Safety and Worker Training
As you are working with your vendor, you will likely have a lot of choices available to you at every step of your POS buying travel. Software programmers today are doing their best to ensure every product they produce is user friendly. Even though it may look like a fantastic idea to go ahead and put in your new POS software yourself, sometimes it's safer to have a professional come in and set it up for you. This can help you avoid problems and gives you an additional peace of mind knowing the job was done properly the first time.
Other things, like safety, also have to be considered when choosing a POS system. An onsite POS system will store your data onto a hard drive, probably on a computer situated in a backroom somewhere. A cloud-based POS system stores information on the internet, which means that you can get it from anywhere with an internet connection. Other characteristics, like EMV processing, have to be considered as well because failing to do so could leave your company accountable for customer fraud and other mishaps.
Like many things in life, practice makes perfect. When instituting a new POS on your quick service or quick casual restaurant, the last thing anybody needs is a team that does not understand how the system operates. Take some time to thoroughly train each employee in order that they understand the intricacies of this system, and be certain that there are strategies in place in the event of an issue. Despite our best efforts, internet access can be fickle and interruptions happen. If the web goes down, will your employees be able to run the system in offline mode until service is restored?
Does Having One Vendor Matter?
There are scores of POS options available to restauranteurs nowadays, which range from free or low-cost alternatives that may run on a smartphone or iPad to full-service ones which have hardware, software and 24/7 support. At PAR, clients can take a look at our EverServ® 8000 terminal, buy software like our cloud-based Brink POS applications to run on their current equipment or combine them for an all-round experience.
Even though it may be worth mixing and matching vendors to make a one-of-a-kind POS system to save cash, it may cause problems down the line once the program needs updating or the hardware gets outdated. In cases like this, an operator will probably have to make more than 1 phone call to find all their vendors on the same page and be sure they're receiving the ideal answers to their queries.
Having one organization responsible for your whole system eliminates the problem of having to get many points of contact at stake, especially when difficulties arise. When you go through one provider, they will likely have an intimate understanding of the way the hardware, services and software work together, meaning that they are able to fix problems quickly. They'll also be prepared to assist you when it is time to optimize or update any component of your POS system.
Ready to discover more? Check out our Restaurant Point of Sale Solutions Guide, and start your journey to better restaurant management now!
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