Customer Support and Service: Getting the Most Out of Your POS System

Customer service plays an integral role in regards to purchasing, implementing and maintaining a restaurant POS system.

While some people may believe the method ends after the POS system was installed, this is but one of several touch points along the purchaser's journey.

Like any new technology, it is helpful to have a dedicated customer support team to help get the system off the ground, set up and running smoothly. From onboarding and client success to technical assistance, field service and repairs, implementing your point of sale system should be a rewarding investment.


Sources

https://www.connectpos.com/tips-for-user-friendly-omnichannel-shopping-journey/

https://www.connectpos.com/conquer-cash-flow-on-christmas/

https://www.connectpos.com/how-to-manage-cash-float-in-pos/

Onboarding

The onboarding process is an important step in each client's buying journey. Including discovery, risk assessment, mitigation planning and outlining the total scope of work that should be done. When coming to PAR, a client will likely first contact base with the Project Management Organization staff, whose job is to deal with issues and be certain each requirement is met before establishing a strategy in place. The staff will also remain with the project to deal with new issues and look for improvements which can be made.

Solutions architects are also involved with the onboarding process, using their abilities to give shop - or franchisee-level training through onsite, remote and computer-based lessons. By ensuring everyone understands how the POS system functions, speedy service and fast casual restaurants can guarantee their guests are being treated to the best customer experience possible while also getting the most from the investment.

The onboarding process also includes the setup team, that will ensure the system is operating smoothly once everything is installed. PAR's technicians are specially trained to efficiently and professionally set up every one of our systems and will handle everything from allow research to cabling.

Customer Success

When the system is set up, our Client Success team becomes a restaurant's most important point of contact. This team works alongside several different departments, such as marketing, sales and development, and is intended to serve as a continuous touchpoint throughout the life span of the partnership. Their job is to identify what goals are important to every client and work toward them in the most effective way possible.

See also

/how-saving-retrieving-cart-in-pos-system-boost-retailers/

/pos-solution-for-restaurants-deal-with-challenges/

/pos-review-connectpos-vs-clover-pos/

Technical Support

While nobody wants to have issues with their POS system, it is wonderful to know there is a committed staff standing by to help walk you through the troubleshooting process and return to business. Here at PARour Technical Support staff is available 365 days per year and knows precisely how to repair your POS the first time.

The PAR Technical Support staff is capable of addressing issues remotely, tracking network devices to ensure everything is functioning smoothly and keeping your systems up and running. This group also helps maintain the systems on your restaurant, managing any upgrades which may have to be made to keep your system secure and reliable.

When it is time to add a new menu item, loyalty program or marketing, it can sometimes be time consuming to find all that info in one location to monitor how sales are going. Whether it's for a single location or hundreds across a franchise, PAR's Database Management staff can troubleshoot these problems and may even push new menu items along with other changes to shops throughout your network. That means everybody gets the very same changes at exactly the exact same time, reducing errors and allowing your restaurant to concentrate on the things which matter most to you.

Service Repair

As great as it is to have everything work perfectly all of the time, that is not always a possibility. But if your machines do malfunction, it is wonderful to know you have a team that has your back and will get you up and running fast. PAR's service repair team is an experienced team of individuals who can fix systems at your restaurant or in our repair center.

More information

/how-saving-retrieving-cart-in-pos-system-boost-retailers/

/pos-review-connectpos-vs-ebizmarts-pos/

/click-and-collect-tips-for-pos-systems/

/why-retailers-embrace-pwa/

When time is money, repairs will need to be done right the first time, meaning that the people doing the job ought to be thorough and powerful while still being fast. Our field service technicians have fully stocked vehicles, letting them execute onsite repairs with as little downtime to your terminal as possible. In cases where repairs will need to be made off-site, PAR provides deport repair and innovative exchange services.

Advanced exchange allows for restaurant operators to get replacement equipment in as little as one day. When the replacement equipment is installed and running, the broken parts can be sent . In circumstances where the equipment is not required in a hurry (if you have got a backup system you can use), the repair depot is equipped with specialist technicians who can diagnose, repair and ship your gear back once it is ready to use.

One-Stop Shopping Redefined

There are hardly any POS providers who can say they offer clients a completely unique one-of-a-kind experience from beginning to end. Keeping everything contained within a single vendor lets you focus on your clients and, finally, increasing your bottom line.

Whether it's discovering what your options are when searching for a restaurant POS system, making necessary adjustments to your menu or getting needed repairs made to your gear, having the power of a business that's experienced and skilled in each service area is important to your overall success.

It is important to choose the best POS system for your performance. At the end of the day, it ought to have the ability to address each of your requirements and have the ability to grow with you and your organization.

Ready to discover more? Check out our Restaurant Point of Sale Solutions Guide, and start your journey to better restaurant management now!

Sources

/why-retailers-follow-omnichannel-trends/

/pos-review-connectpos-vs-square-pos/

/11-tips-reduce-shopping-cart-abandonment/

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